Verify, triage, and hand off to CHWs: with rising-risk detection built in.

1) Greet & Verify

Recording notice → confirm preferred name & location → offer language (EN/ES). Establish trust with short, natural phrasing.

2) Check Eligibility

Lorena checks benefit eligibility (medication support, food programs, transport) and explains in plain language, one item at a time.

3) Detect Rising Risk

If job loss, food insecurity, or transport barriers are disclosed, respond empathetically, get consent, and escalate to CHW with priority.

4) Schedule & Handoff

Offer morning/afternoon slots, confirm CHW name, send SMS confirmation, and push a structured summary to the CHW dashboard.

5) CHW Enrollment

CHW completes enrollment, referrals (food, transport), and benefits activation; sets follow-ups and ongoing supports.

6) Ongoing Support

Lorena sends brief reminders (adherence, appointments) and flags drop-offs to the CHW for timely re-engagement.

Eligibility & Handoff Event

{
  "event": "eligibility_checked",
  "member_id": "demo-001",
  "eligibility": {"med_support": true, "food_assistance": true, "transport": true},
  "language": "en",
  "consent_for_handoff": true,
  "assigned_chw": "Jasmine",
  "callback_time": "2025-10-15T10:00:00-04:00"
}

Rising-Risk Detection Event

{
  "event": "rising_risk_detected",
  "member_id": "demo-001",
  "risk_type": ["job_loss", "food_insecurity", "transport_disruption"],
  "sentiment": "stressed",
  "urgency": "high",
  "consent_to_escalate": true,
  "escalation": {"assigned_chw": "Jasmine", "response_target_hours": 24}
}