Principal product designer · a U.S. state’s services app · 2024–2026
A state services app where an assistant handles the routine journeys and a person stays in charge of the rest.
A state civic-services assistant, validated under stage gates: agentic access to services, public-comment processing and guided government forms, with a person in charge at every step that matters.
- Decision
- The first release was limited to the public app and a smaller set of service journeys. Wallet, credentials, and voice were deferred until the initial approach had evidence behind it.
- What I did
- User research, stakeholder workshops, UX design, journey mapping, functional prototyping.
- Role
- I led workshops with state service owners, prioritized the first resident journeys, defined where human control was required, and built the working prototype for the assistant, deadlines, permits, and profile.