Agentic civic AI for State of Alaska residents, federal public safety web at NHTSA, and Amtrak booking redesign. Institutional constraint as design brief.
- Trase / MyAlaska
- NHTSA
- Amtrak
Trase $10.5M · governed agents · MyAlaska under active stage gates
Government & Civic · Product direction + design · 2015–2026
The institution is the constraint. The citizen is the brief.
Government technology fails at the last mile — not because the capability doesn’t exist, but because no one resolved which workflow could absorb the change before procurement locked in. That pattern runs across a decade of public-sector work.
NHTSA (2015–2017) was federal public safety communications — recalls, ratings, defect information — made readable without being made wrong. Amtrak (2017–2019) was redesigning national booking as a system, not a form flow, at 30M+ traveler scale. Neither involved AI. Both required the same discipline: absorb institutional complexity, don’t expose it to the citizen. On Trase / MyAlaska (2024–2026), the work extended to agentic AI on a state government’s citizen-facing mobile channel — methodology, wedge definition, and governed agents under structured stage gates.